The James New York – NoMad welcomed top clients last night to “Catch a vibe” and indulge in the scene while paying homage to the prohibition past. Special performances included Ezinma and Najah Lewis. Prohibition activations included complimentary hand massages by Sundays with a special custom purple nail color takeaway, shoe shine station, and cigar girls passing out CBD edibles.
Congratulations to our team in the kitchen for acing the health inspection and receiving a well deserved A!
The Benjamin enjoyed a lovely Thanksgiving feast prepared by our wonderful chefs. They were sure to include all of the traditional items such as stuffing, mashed potatoes, and of course Turkey.
Potlucks are literally the best. No one has to do too much, no one has to do it all. The Gardens enjoyed their Thanksgiving Potluck this Tuesday, with an assortment of so many delicious foods.
The James Nomad and Shelburne enjoyed a Thanksgiving feast catered by Boston Market while the Fifty team showed off their cooking skills and brought in their favorite dishes to share! Each hotel was surrounded with good food, good company and shared lots of laughs. Thank you for all your hard work and dedication!
The James Nomad
Shelburne Hotel and Suites
Fifty Hotel and Suites
Corporate associates enjoyed a great Thanksgiving Feast catered by Tommy Bahama Restaurant! We also had the joy of tasting Matt’s home made Eggnog that was definitely the rage of the event! A special thank you to our lovely Executive Assistants for coordinating everything and making all this fun possible.
Recently the Corporate Operations Team hosted a two and a half day training session on “How to Train Associates on SOPs”. The training was centered all around service and conducted by The Freeman Group, who assisted in putting together the company SOPs. Twelve managers from our six properties worked together on understanding our SOPs, how to train our associates on them, and most importantly how to keep our SOP Training ‘Alive’ each and every day! Role-playing, coaching and fun was all part of this successful session and our ‘trainers’ are extremely excited to share their learning’s and to train at their properties!
A special Shout Out to Ryan Callahan for his leadership and assistance in putting together all the corporate budgets for 2019. Ryan patiently explained all the nuances of allocations and kept a tight control on payroll and operating expenses with all departments. Ryan’s professionalism, patience and positive attitude sets the standard for how we do business at Denihan. Thank you Ryan!
The Benjamin enjoyed a great spread of Italian favorites during our 3rd Quarter Values Champion celebration. The winner for this quarter was Jennifer Moreno! Jennifer has been a true asset to our team, we are thankful she has assisted when we have been short at the front desk and is always happy to help her fellow peers. Jennifer has proven to be flexible and able to take on any and all tasks given to her. Congratulations again Jennifer!
We celebrated our 3rd Quarter Values Champion at the Gardens with a delcious sandwich spread and desserts. The winner this quarter was Charles Boakye Yiadom! Charles is pleasant to work with and always has a big smile on his face, whether it is during interactions with guest or simply sitting in the cafeteria amongst coworkers. He is a great team player and truly deserved the honor of Values Champion!
There was exciting pumpkin carving contest this Halloween at the Benjamin. They celebrated October Birthdays and had sweet treats. Ali Rivera won the winning prize with his pumpkin. They all did such an amazing job. We love Halloween at the Benjamin!
This Halloween the surrey team celebrated Halloween with a good old game of hoops. They had Pizza and a delicious cake to celebrate the October birthdays. Winners won $50 gift cards. What a great time they had!
The Shelburne team wishes you all a boo-tiful Halloween and fang-tastic night!!
The James New York NoMad celebrated Halloween early with their very first Halloween Hoopla event!! Team members competed against each other for the most baskets in under two minutes! There was an array of sweets and snacks for the spectators to enjoy while watching this intense competition get all the way to the final round! Juan Acosta and Cesar Cabrera were the winning team, taking home$100 and hotel bragging rights!!
Congratulations to the Denihan 2018 Big Apple Stars Nominees!
Full Time Hourly with Guest Contact
Betty Veliz – The Benjamin
Jasmin Rivera – Fifty Hotel & Suites by Affinia
Nigel Bradshaw – Gardens Suites Hotel by Affinia
Luc Aboua – The James New York – NoMad
Treshawwna Knight – Shelburne Hotel & Suites by Affinia
Fatima Kdiry – The Surrey
Full Time Hourly without Guest Contact
Braulino DeJesus – The Benjamin
Charlie Evan – Fifty Hotel & Suites by Affinia
Anibel Caballero – Gardens Suites Hotel by Affinia
Manuel Cruz – The James New York – NoMad
Henry Baj – Shelburne Hotel & Suites by Affinia
Tony Randolph Sahai – The Surrey
Full Time Room Attendant
Maria Gros – The Benjamin
Lena Narinesammy – Fifty Hotel & Suites by Affinia
Emma Perez – Gardens Suites Hotel by Affinia
Maria Rodriguez – The James New York – NoMad
Miguelina Jimenez – Shelburne Hotel & Suites by Affinia
Mery Cardenas – The Surrey
Manager Below General Manager
Leticia Ryan – The Benjamin
Christina Trusu – Fifty Hotel & Suites by Affinia
Nadia Rodriguez – Gardens Suites Hotel by Affinia
Dave Stewart – The James New York – NoMad
Ecker Cano – Shelburne Hotel & Suites by Affinia
Kelsey Pratt – The Surrey
What a great profile on Chrissy Denihan delivered to us by Real Estate Weekly
Real Estate Weekly
Suite life gives Denihan scion an edge in hotel business
By Jackson Chen | August 30, 2018
Since Chrissy Denihan was a little girl, she’s been around the family business of hotels and hospitality.
She grew up in the Lyden House hotel, a former property of the Denihan Hospitality Group’s portfolio that has since been transferred to Rockefeller University’s ownership.
During those formative years, she was exposed to the intricacies of a fast-evolving hotel industry in New York City.
Living in the Lyden House in Midtown East, Denihan absorbed everything from how the hotel’s guest service agents interacted with customers, to riding the elevators with those worldly customers who were experiencing New York for the first time.
“It’s an experience that can’t be measured,” Denihan said of her childhood. “It’s cool to see and it’s still one of my favorite things to do, to sit in the hotel lobby and watch the travelers and see how they experience our products.”
All that knowledge formed a solid foundation for her professional life. Denihan has worked for the family business for 12 years, the last of which was as vice president of asset management and development.
Currently, Denihan Hospitality Group owns and operates several luxury and boutique hotels in popular U.S. markets. Its varied collection includes The James hotels and the Affinia Hotel Collection, as well as independt outfits such as The Surrey and The Benjamin.
More recently, the company has been looking to focus more on the hotel management side of things and partnering with owners of independent, off-branded hotels.
Denihan said it’s a balancing act between ownership and management but that the company is looking to provide valuable experience in partnerships with smaller hotels.
With her executive title comes many responsibilities and Denihan has a hand in many different pies.
Her role includes managing everything from the company’s James Hotel in Washington, D.C. set to open in 2021, to the major renovation of the Shelburne Hotel at 303 Lexington Avenue under their Affinia brand in the city.
She’s also involved in the search for a food and beverage partner that matches each of their hotels, like Scarpetta at the James Hotel in NoMad, French restauranteur Daniel Boulud’s Boulud Café Boulud at The Surrey in the Upper East Side and celebrity chef Geoffrey Zakarian’s The National Bar at their Benjamin Hotel in Midtown East.
More simply, she’s responsible for making sure all of the company’s hotels perform to their highest potential, bring in the most money they can and keep their customers happy and returning.
Looking forward, Denihan said that the company is interested in other markets. Like their D.C. expansion, she said there are a few opportunities to expand their James Hotel line, whether it’s in New York or across the nation and North America.
Despite being tasked with all these duties, Denihan said it’s an exciting time for the hospitality sector. In the last decade or so, she explained that traveling has evolved and with it, their customers.
“The market and the style in which hotels and lifestyle boutiques are used has changed so much,” Denihan said. “People are using social spaces more than they were a decade ago.”
Denihan added that travelers are more interested in experiential travel, looking for experiences with their lodging and finding the right restaurant to dine in.
The VP added that the hospitality industry in New York can expect a coming tailwind as with several major projects coming online. Denihan said that with Hudson Yards, Manhattan West, Moynihan Station and JP Morgan redeveloping their new headquarters, she’s expecting a great deal of visitors and attention on New York City.
To capture that coming crowd, Denihan has put her faith in her family business’ model. To separate themselves from the crowd of luxury hotels, she pointed to the values she learned over time with her family that have found their way into the company’s operations.
From her childhood time spent in one of the hotels, to working in the family business for more than a decade, she said there are certain things that can’t be taught.
“Growing up in the hotels, you realize it’s about the human connection,” Denihan said. “We all know how to run different operations and look at different projections, but I think that something that is not always taught is the human connection.”
Denihan said that they prioritize how their employees treat their guests, how well they work with one another, and how they look to provide a real experience to those staying at their hotels.
“The one thing that really sets us apart is really just being honest and candid with one another,” Denihan said of her family. “I think that trickles throughout our entire [company] culture.”
The Surrey team kicked off Housekeeping Week with a delicious breakfast! We had the pleasure of enjoying West Indian food made by our very own Housekeeping Manager, Andrea Giddings. On Wednesday, everyone tried their luck in a raffle and many had the chance to win great prizes! Along with the raffle, we also gave al team members a cute little succulent to show our appreciation to them. They all enjoyed Thursday’s lunch of pizza and wings! We ended off the week with a wrap up breakfast and massages courtesy of our Spa Director, Desiree Miranda. A Thank you bag was handed to them upon departure. What an awesome week we all had!
The Gardens hotel enjoyed a great Housekeeping Week! They started the week with their favorite Donuts and Coffee, the following day that had a delicious spread of Mediterranean Cuisine. On Wednesday they all enjoyed a do it yourself Sundae bar. Sparkling water Thursday was a nice way to cool down the humidity of the week. We ended all festivities with a hearty breakfast of champs for our Team! They all received a Thank you bag and a water bottle as well! Thanks for the support Gardens housekeeping team!
The Benjamin hotel enjoyed a fantastic Housekeeping Week! We started the week with a delicious Breakfast followed by a relaxing Tuesday full of treats and massages for our Kings and Queens. Wednesday they received a precious succulent and got tons and tons of gift cards for a lot of yummy places to eat. We continued the week with and amazing lunch from our very own Chef Rezart who created a spectacular meal for them to enjoy. We ended the week with a sundae bar and a fun game of Bingo with lots and lots of raffle prizes such as a Gift cards, TV, Nespresso machine, and $100.00 gift card. They all received a handy Thank you bag, a water bottle, and a housekeeping survival kit. What a week!!
The Fifty celebrated all week 70’s style!! The week kicked off with management flipping pancakes while the team played “THE PRICE IS RIGHT” where associates had to guess the cost of hotel related items. Did you know a vacuum cost $69 in 1970!? The week continued with massages, Cuban lunch, dance off, and fresh made smoothies. The highlight of the week was at the morning standup where the management team arrived dressed in style and danced to disco music.
The James NoMad Housekeeping Week was filled with competition, artistic style, and lots of food! Breakfast started the week off right on Monday! Tuesday the team competed in Minute-To- Win-It games using everyday housekeeping items. The highlight of the week was on Wednesday where the team enjoyed a full barbeque all cooked by Dave Stewart. The chicken was the hit and it took him a whole day to prepare. At Sip & Paint, the team showed their artistic ability, enjoyed some cheese, and sipped some wine. A scavenger hunt and pizza party concluded this week of fun events.
The Shelburne hotel enjoyed a week of food, fun, and festive activities to celebrate Housekeeping Week! Breakfast started the week celebration followed by a competitive basketball tournament on Tuesday. Eight teams competed to get the most baskets in two minutes. Richie and Agnes were our winning team taking home $100!!! The week continued with massages and a visit from the ice cream truck. A taco bar on the rooftop conclude the week and associates took home umbrellas as a gift of appreciation.
The Benjamin enjoyed their summer outing at 48Lounge where savory food was served and delicious drinks as well! Everyone had an amazing time thanks to the lively DJ that assisted us with saying farewell to a great summer!
The Gardens, the James NoMad, the Shelburne, and Surrey Hotels joined forces for the 2018 summer outing.
The hotels headed to Forest Lodge in NJ to enjoy a full day of sun, swimming, and eating. People danced, swam, played basketball, and even had some hotel vs hotel competitive games. The water slide and cotton candy were the highlights of the day!
A great note from Shena Kirby with our Sabre Call Center team to Andrea LoPiccolo!
“The team has had so much fun with these little chia pets you handed out during your visit.
Here are some pics we thought you would enjoy! Thank you from our team!”
Denihan Hospitality Group was lucky to have three incredible summer interns – Carolyn Najarian, Megan Luna-Victoria and Charlie Rech! We are so grateful for all of their hard work and dedication.
All three interns will be entering their senior year of college – we wish them the best of luck and hope they continue their paths within the hospitality industry.
The Benjamin celebrated Holidays in July a few weeks ago!
We hosted a successful event where 25-30 of our repeat and new customers were able to see our events spaces come alive for the holidays!
Chef Rezart blew everyone away with his super delicious ravioli, mini pizzas and pigs in a blanket.
We even had a surprise celebrity join in the fun…Summer Santa was a big hit!! Can anyone guess who our Santa was??????????? (HINT: JR)
Thank you to the Benjamin team for throwing a great event!
As Services week comes to an end…we thank everyone who participated!!
Way to make a us gals feel appreciated!
Lunch at the National!
Coffee and treats from Garine and the sales team!
Thank you to the Shelburne team for our lovely Edible Arrangement and the Fifty and Benjamin teams for a great Panera lunch!!
The Services team and Victor from FIT cheered on as the Yankees
won against the Baltimore Orioles!
Get ready for Denihan’s 2nd Annual Celebrate Services Week!
Be sure to say “thanks” to your lovely services team!!
Denihan’s services team includes:
Jaimie Barbot, Jennifer Delgado, Brittany Favorito, Slavka Kmec and Megan Wiley
Slavka, Brittany and Jennifer attended the annual NYC & Co event at beautiful Gallow Green and connected with service professional from other hotels.
Jennifer, Jaimie, Slavka and Megan were awarded gold stars from Josh Steele & team thanking us for all we do
We celebrated the 2nd Quarter Values Champion as well as July Birthdays yesterday at The Benjamin with coconut cake and pizza! Fidel Blanco won the honor of Values Champion for his dedication and personalization to customer service. Congratulations Fidel and a Happy Birthday to all July babies!
The fifty hotel team headed to Coney Island yesterday for the team summer outing! Everyone enjoyed a full day of rides, beach, adventure and fun! A family style BBQ was served for everyone to enjoy with games all around. A competitive Jenga game between housekeeping and front desk was the highlight of the day with front desk taking the win!
Celebrating the 1st anniversary of The James NoMad!
The Shelburne Team celebrated Mid-Summer on the roof! The staff enjoyed a taco bar and won some pretty cool raffles! Everyone was a winner with an Affinia Summer Water Bottle filled with the July Team Newsletter!
Crain’s New York Business Recognizes Denihan Hospitality as an Entrepreneurial, Family-Owned Business
Company Receives 2018 Family Business Award for Historical Importance in New York
Denihan Hospitality a premier owner and operator of upscale luxury, boutique and lifestyle hotels, is excited to announce that its over 55-year-legacy as a family-owned and operated business, was recognized by Crain’s New York Business. The esteemed news organization selected the Company as one of its inaugural Family Business Award Honorees at a private celebration on June 29, 2018.
“We are honored to be recognized as one of New York City’s most entrepreneurial families by Crain’s, an institution that epitomizes New York business,” said Brooke Denihan Barrett, Co-Chief Executive Officer of Denihan Hospitality, who accepted the award on behalf of the Company. “Denihan Hospitality, which has a very established legacy in the New York area, continues to acknowledge the importance of family and tradition with relation to our success. My brother Patrick and I have strategically designed opportunities for our brand to continue – as a family-owned business – well into the future.”
Crain’s, along with platinum sponsor Optimum Business by Altice USA and silver sponsor Anchin, Block & Anchin LLP, presented the inaugural Family Business Awards to honor trailblazing family-owned companies in the New York Metropolitan area that have paved the way for success in their respective industries. The chosen companies also demonstrated the ability to overcome familial challenges and changing market dynamics, while also displaying a strong record of philanthropic and support for local charities and organizations.
The National Bar and Dining Rooms received another “A” yesterday during the Department of Health Inspection. “A” special thanks to Executive Chef Rezart, Director of Food and Beverage Marta and the entire restaurant and culinary team for their commitment to keeping The National up to a consistently high standard!
We have a great team of people who are truly committed to our guests, hotel and restaurant and it shows!
Congratulations to all of our associates and hotels on their well-deserved awards and raffle wins during our Mid-Year Awards!
Here are some great photos from our event!
The Gardens was featured on a CNN segment: Better food & more options where culinary professionals share different ways some hotels are improving the quality of foods for their guests. The segment was filmed with Gardens partner Meisterdish, which offers an easy way to prepare a gourmet meal in 10 minutes with Fresh ingredients while on the road. The CNN segment is played in a loop at Major NYC airports.
Check out the link below!
The Surrey is once again nominated to be the No. 1 Hotel in NYC in the 2018 Condé Nast Traveler Readers’ Choice Awards! We’d like to claim this honor for the THIRD time and to do it, WE NEED YOUR HELP! It only takes two minutes to vote, and you’ll be entered to win a 15-day cruise for two!
It’s easy: just click this link to cast your vote – we’re counting on you!
The Surrey Team
Sherry, our Area Revenue Manager, welcomed her first child, a beautiful baby girl named Hayden Dang! Hayden arrived on Friday 6/15 at 5:55pm at 6lbs and 1 oz. Congratulations to the family!
The Gardens team celebrated the completion of the renovation project with a fiesta! Big thank you to the entire team for keeping spirits high and taking wonderful care of our guests throughout it all.
The Shelburne Team had a visit from Mr. Softee and a well-deserved ice cream break to celebrate May’s financial success!
Triple banana-splits were the popular choice for most, as we cooled down on this beautiful June day!
As Denihan’s ownership and management of The James Chicago comes to an end and a new chapter starts with a licensing agreement, we want to thank all of our Chicago team members for their years of service with the company.
In the ten years Denihan has owned The James Chicago, it has received many accolades – from being named Best Steakhouse in Chicago to being included in Travel & Leisure’s Top Hotels in the US. In addition, the hotel has consistently achieved the highest guest satisfaction scores in the company and most importantly been voted one of the 101 best places to work in Chicago for 10 years in a row!
All of this would not have been possible without the dedication and commitment to excellent service from the wonderful team at The James Chicago. We are very appreciative of all you have done and proud of all the accomplishments.
The James NoMad revealed the new team member cafeteria today and celebrated Fiesta Style with a taco bar and festive music for all to enjoy!
A competitive cafeteria naming contest helped pick the name of the new space! The final vote went to the ‘The James Café’ and our winners, Al Bido and Ashraf Hussain, received gift cards….and bragging rights!
After completing our elevator modernization project, the Fifty management team refreshed our employee entrance to welcome our Fifty NYC superstars. The team had a blast walking the red carpet, taking photos, and enjoying a nice welcome breakfast.
The James Chicago team did a “thank you” and Recognition celebration on Wednesday to commemorate good times over the years as they entered the last week of being a Denihan property.
Our March Shout Out goes to: Nicole Haber, Design Director and Amaris Olivo-Brito, Corporate Senior Accountant
Nicole was integral to the completion of the Gardens room renovation project on time! As our design director she worked hard to deliver a universally acclaimed design that was well thought out and very much liked by our owners, associates and guests. She diligently worked with multiple vendors to ensure that all furniture arrived in New York on time. As furniture was installed in the hotel, Nicole was present to work through problems as they arose. She worked closely with the property team to understand their issues and came up with prompt plans to resolve these issues as necessary.
Amaris played a key role in working with Design and Construction to deliver the Gardens renovation project on schedule. She promptly provided executed Purchase Orders to facilitate quick payments to multiple vendors. She processed these payments in record time!
Thank you Nicole & Amaras for all your hard work!
We would also like to recognize Carol Lemire, who has gone above and beyond in supporting the Executive Office taking on additional responsibilities, ALIS & NYU Conference planning in addition to her busy schedule. She has been a great support to Patrick, and Brooke in Mary’s absence, often coming in early and leaving late. She stepped up when there was a need for a Notary – she was the only one who took the initiative, studied hard and passed the test to help out. Thank you Carol for all you do!
And the April Shout Out goes to:
Jonathan Lam, Area Director Revenue Management
Jonathan is extremely strategic, collaborates with other team members to find solutions to drive results and is a team player. His sense of humor and polite nature motivates the team in stressful times.
He deserves recognition for driving market share YTD for both The Benjamin and Fifty. He has shown double digit rate growth in addition to exceeding budgeted revenues for The Benjamin. Thank you Jonathan for all you do!
Our group, transient, catering and conference service team enjoyed their annual sales outing this week. They visited 3 Long Island Vineyards and sampled the finest of wines! It was a great time had by all!
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