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Celebrating Financial Success!

One of the thrills of operating a hotel is when guests, associates and owners expectations are all exceeded. However, it is especially rewarding when everyone’s hard work and laser like focus results in a hotel enjoying financial success. When a hotel exceeds its budgeted goals, particularly in GOP (Gross Operating Profit) everyone’s efforts are validated and should be celebrated!

 So, we are very excited to announce that three of our hotel properties have exceeded their GOP goals for the month of November. This accomplishment is certainly newsworthy. The hotels are the Shelburne NYC, Fifty NYC and The Benjamin! 

 Success always comes down to the team but we would like to recognize the General Managers of the hotels that led their teams – Jennifer Baldwin (Shelburne NYC), Brian Gehlich (Fifty NYC) and a special recognition of both Brian Gehlich and Chris Olthoff’s work at The Benjamin, particularly in the absence of an acting General Manager.

The teams of these hotels should be proud –  Revenue Management and Sales and Marketing for driving the revenues and the operating departments that clearly understand efficiency and flow through – Housekeeping, Engineering, Food and Beverage and Front Office. Finally, the thoughtful stewardship and partnership of the Financial Services and Executive Committee teams is evident at these hotels.

Congratulations to the teams of these hotels and we look forward to their continued success and setting the example for all our hotels in the portfolio.



Brooke Barrett is Featured Speaker at NYU’s ‘Fireside Chat’ Series

Just prior to the Thanksgiving holiday, Brooke Barrett was invited to spend an evening with 60 NYU Tisch Center for Hospitality and Tourism students for its popular Fireside Chat series, an event that is designed to give students the opportunity to get ‘up close and personal’ with great leaders of the hospitality industry.

Brooke reflected on Denihan’s history and success, and offered advice to students to help them reach their own career goals.  Dr. Lynn Minnaert, Co-chair, Clinical Assistant Professor also moderated a Q&A with Brooke, allowing her to elaborate on a variety of subjects including women in hospitality, the changing landscape of boutique/lifestyle hotels, building successful brands, and remaining profitable in today’s competitive and rapidly changing environment.  The evening wrapped up with a reception giving students the opportunity to mingle with Brooke on a more informal level.


Brooke's interview with Dr. Minnaert of NYU's School of Professional Studies - Tisch Center for Hospitality and Tourism.

Brooke’s interview with Dr. Minnaert of NYU’s School of Professional Studies – Tisch Center for Hospitality and Tourism.


Happy Thanksgiving from the Manhattan NYC!


Yesterday the Manhattan NYC had an amazing Thanksgiving Potluck in which we gave thanks for another great year. Everyone came together and enjoyed a delicious feast put together by our great management team. Thank you to all who participated and Happy Thanksgiving to all!

New Team New Beginnings!


This week The Surrey management team took a breather from working hard to playing hard! Team work continued while the Blue Team and Red Team challenged each other in an intense game of  Laser tag, following some competitive bowling at Bowlmor Chelsea Piers 🙂 Thank you all for your efforts and lets continue to aim for success at The Surrey NYC.

The Surrey is No. 1!


The Surrey team is excited to share that they have been voted the #1 hotel in New York City in the 2016 Conde Nast Traveler Reader’s Choice Awards. Pedro Dias, General Manager, Brian Twomey, Hotel Manager and Suzan Toprak, Director of HR, helped the team celebrate their win with a delicious cake for all to enjoy. Congratulations once again to an awesome team on a well-deserved win!

No. 1, Once Again!

The Surrey has been named the #1 hotel in New York City in the 2016 Conde Nast Traveler Readers’ Choice Awards. This is the second year in a row that The Surrey has been awarded this coveted accolade, in addition to being named the #1 hotel in NYC by Travel + Leisure, earlier this year.

The Condé Nast Traveler Readers’ Choice Awards are the longest-running and most prestigious recognition of excellence in the travel industry and are commonly known as “the best of the best of travel.”  Winning this award has positioned The Surrey as THE top hotel in NYC to a combined print and digital readership of over 8 million travel lovers!

Thank you to the greater Denihan team that has enabled The Surrey to deliver 5-star service and continue to wow our guests. Please join in the celebration by tweeting, Instagraming and sharing the exciting news using the hashtag #TravelerRCA


If you’re not having fun, you’re doing something wrong….


Brian Sokolovski, Banquet Manager along with Banquet Porters, Roland Burgjia and Lashawn Holomon being silly with some of our loyal clients from Clinique. They even praised our services:

“Leah and I would like to thank you all for your amazing partnership and service this past week! You have helped us provide another great seminar experience for our Clinique teams!!

We look forward to working with again in the New Year! 

Thank you again”

What is World Smile Day?

Harvey Ball, an artist from Worcester, Massachusetts created the smiley face in 1963.

Over the years, he became concerned about the commercialization of his symbol, and he came up with the idea for World Smile Day. He wanted everyone to devote one day each year to smiles and kind acts. Now, the first Friday in October is declared World Smile Day.


Happy Retirement Ino!

On Wednesday September 28th, we celebrated the retirement of one of our associates, Ino Villaroza. For the past 27 years, Ino has been a loyal member of the Housekeeping department.  On behalf of the entire team we want to congratulate him on his well-deserved and long awaited retirement.  Good luck and Best Wishes!



CONGRATULATIONS to Vanessa Garcia our Denihan Values Champion of the month!


 Vanessa continues to work tirelessly to ensure successful and smooth Front Office Operations. She shows her commitment to impeccable service by going above and beyond for every guest and inspiring the rest of the team with her contagious passion for hospitality and a genuine smile 🙂 We feel confident that Vanessa is one of the most deserving associates for this award!

The James in Soho celebrating Housekeeping week!

The James New York has been extremely busy this week, taking an opportunity to show appreciation for our Housekeeping Staff! We are thanking them in creative ways. We kicked off the week with a hot breakfast for the AM team and a steak dinner for our PM team. Tuesday and Wednesday were full of games such as toilet tissue bowling, the Price is Right and Karaoke in our rooftop bar! We also set up one of our suites for an afternoon of chair massages.  We are not done yet.

group-price-is-right karaoke-joseph massages price-is-right-good img_7545 pasta-subeta karaoke

More to come!

Carlton Hotel Housekeeping Olympics!!!


Day Two of Housekeeping Week at the Carlton was very competitive with Housekeeping Olympics! Three Teams competed against each other with various games including vacuuming, pillow stuffing, bed making and more! Even our very own David Sandler participated wining the Bronze with him team!

Shelburne NYC Hosts Private NYC Fundraiser

The candidate camp of Haitian presidential front-runner Dr. Maryse Narcisse, party of the Fanmi Lavalas, formally announced today that a private fundraising event was held at 7 p.m. on Sunday, September 11, 2016, at the Shelburne NYC in Manhattan. The purpose of the private event was to not only fundraise, but also draw a crowd of both political and celebrity VIPs for major campaign support. Among the 328 attendees were key figures, such as actor, director and political activist Danny Glover; Dr. Narcisse’s Presidential Campaign Director, Senior Adviser, Leslie Voltaire, and a number of progressive celebrities.


Video of Danny Glover’s endorsement can be seen here:

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Happy Housekeeping Week from The Manhattan NYC!


The Manhattan NYC kicked off International Housekeeping week yesterday with a delicious buffet lunch in our beautiful Fitzgerald Ballroom.  It was all hands on deck as our awesome Managers joined us to celebrate our wonderful Housekeeping team.  This was an extra special event as one of our Housekeeping Delegates also bid us farewell.  Roman Sawczuk, who has been a part of the team for 24 years, celebrated his retirement with his entire team and a tasty vanilla cake for all to enjoy.  Good luck Roman in your Retirement and a very Happy Housekeeping week to all from the Manhattan NYC!

Kicking off Housekeeping week at The Surrey!


The Surrey team kicked off International Housekeeping Week with a hearty West-Indian breakfast catered by our very own Housekeeping Manager-Andrea Giddings! With our Executive Housekeeper Nihaal Tandon flaunting his dance skills and our talented houseman accompanying him, we know this week will be a BLAST! Thank you TEAM for all you do EVERYDAY!

Client Event at the Benjamin

Denihan National & Regional Sellers in conjunction with our Hotel Sales teams hosted an exclusive client event at The Benjamin on August 24th.The well attended evening attracted nearly 150 clients across all sales markets – Business travel, Groups/Meetings, TMC/Consortia/Travel agency, Entertainment, & leisure FIT/Wholesale. The theme was “tennis” in honor of the US Open tradition, plus fine cuisine highlighting The National restaurant. John Isner, the highest ranking American Men’s tennis player & The National’s  Geoffrey Zakarian made live appearances. Incredible collaboration between Corporate, the Benjamin hotel team, National restaurant team, Marketing+styling teams, & Catering made this a memorable night for our clients.

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Fifty NYC beach-theme Summer Outing

On Wednesday, August 3rd, Fifty NYC hosted their Employee Summer Outing on the second floor at Pig N Whistle.  The private room which included an airy balcony was beautifully decorated with beach balls, palm tree-shaped balloons and colorful strings of lanterns.  Team members were greeted with a lei as they entered the room to enjoy the music, a delicious dinner buffet and drinks of their choice from the bar.  The gathering concluded with everyone dancing the night away!

Thank you to Miss Teela Nakashian for organizing such a fun event!


Brooke Barrett Featured in HD Magazine

Congratulations to Brooke Barrett, who appears in HD Magazine’s current PEOPLE issue. She is among a number of prolific female executives featured in the cover story, ‘Women of Influence:  Profiles and projects of those who are shaping our industry’.  HD is one of the industry’s leading hospitality design publications.

Read the full article

Denihan visits South America!

Last week, Lina Cantillo, National Sales Director, joined NYC & Company on a South American Sales Mission to promote tourism in New York City. In less than 7 days they visited 3 countries  – Peru, Argentina and Colombia. The mission consisted of VIP sales calls in each country, a client lunch presentation in Lima and two client receptions in Buenos Aires and Bogota. Denihan was presented to over 350 travel buyers during the week which consisted of a mix of tour operators, meeting group planners, representatives for receptive operators, FIT travel agents and selected key contacts. Also, Denihan had amazing press coverage in each country through the travel and trade media outlets! BeFunky Collage


It’s all about The Surrey Smiles :)

Posted on behalf of Suzan Toprak.


The Surrey team cooled-off yesterday with our very own exclusive Mister Softeee Ice Cream truck. As a small token of our appreciation for your hard work, dedication and honoring us to be named the #1 NYC Hotel and #3 City Hotel in the U.S., on behalf of The Surrey Executive Committee team and myself, THANK YOU ALL! We look forward to continued success working together as a TEAM 🙂

The Manhattan NYC enjoys another successful summer BBQ!

On Wednesday, June 13th the Manhattan NYC team once again held an awesome all associate BBQ in our exclusive 2901 suite terrace. Associates enjoyed skirt steak, burgers, hotdogs and sausage all seasoned and grilled by our very own management team. DJ turned tables and fun prizes were raffled off to top off the afternoon.  This year’s event was yet again, a great one 🙂

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The Surrey named #1 NYC Hotel and #3 City Hotel in the U.S. by Travel + Leisure

The Surrey is honored to be named #1 NYC Hotel and #3 City Hotel in the U.S. by the readers of Travel + Leisure.  This accomplishment follows our 2015 Condé Nast Traveler award as the top NYC hotel.

With sincere gratitude, we thank the entire Denihan team for the continued support and helping to make this achievement a reality. Please share the news on your social media channels using the hashtags #surreyloves and #tlworldsbest.

Experience The Surrey’s short film which we’ve launched in the spirit of celebration. Watch it here.


Congratulations on your Retirement!


On Wednesday, June 23rd we celebrated the retirement of one of our longest working associates Wanda Sklodowska.  Wanda has been a loyal member of the Manhattan NYC’s Housekeeping department for 34 years.  She has been an asset to this company and will remain a valuable member.  On behalf of the entire team we want to congratulate her on her well-deserved and long awaited retirement.  Good luck and Best Wishes!

NYC Associates Participate in the 2016 JPMorgan Corporate Challenge!

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On Wednesday, June 1st, Denihan associates from across NYC once again participated in the JPMorgan Corporate Challenge in Central Park. The 3.5 mile road race took our runners and walkers through the park and back to our tent where they could relax, enjoy refreshments and celebrate!

Great job to everyone who participated in the event and thank you to everyone who came out to support our team! See below for a full list of runners.

Chris Horn Philip Dailey
Dominik Gomez Ann Murtagh
Jonathan Lam Edward Maynard
Matthew Wolf Carl Cohen
Dujuan Fryar Miles Mercer
Declan Fitzpatrick Kalin Clarke
Cassie Saldutti Tara Cruz
Leslie Wolf Elaine Morena
Christina Denihan Lily Ayarick
Joseph Rauer


The Carlton – Overnight Appreciation Breakfast and Cafeteria Refresh!

Overnight Refresh and Cafeteria Refresh

The Carlton Hotel celebrated the success of the overnight team and reveled some new additions to the employee cafeteria! The refresh included a large world map with associates placing a pin on their country, a trip advisor tracking board, a training board, Denihan information board and several motivational quotes.  There is also a large tree that many of the associates describe as a representation for the ‘roots’ and ‘history’ of the Carlton Hotel


Congratulations Carlton Values Champion Winners!

Congratulations Carlton Values Champion Winners!

Today the Carlton Hotel celebrated three Values Champion winners! The team enjoyed 12-feet of hero sandwiches in celebration of these outstanding associates!

Jeydis Valerio, Guest Service Agent
Joseph Walls, Bell/Door Person
Manuel Cruz, Housekeeping Attendant

Carlton VC Winners

Rambo the Puppy Visits Gardens NYC during National Pet Month!


The Gardens NYC welcomed Instagram famous pup, Rambo, from May 20 – 23 during National Pet Month. Our four-legged guest’s stay in New York City included a VIPaws bed, treats and toys given to him by our Gardens Front Desk staff, and a special breakfast in bed. Rambo enjoyed his stay so much that he raved about Affinia’s pet-friendly amenities and VIPaws program on his puppy blog. The pup also got to take over the @AffiniaHotels Instagram page for a day, posting pictures of his stay with us! You can read more about Rambo’s stay here.

Support The Surrey in Conde Nast Traveler’s Readers Choice Awards

The Surrey is once again nominated for best hotel in New York City by Conde Nast Traveler Magazine. We are aiming to claim #1 NYC Hotel for the second year in a row. Please help us by voting “excellent” across all categories.

The survey takes only two minutes, and you are entered to win a Grand Prize 15-day/14-night Grand European Tour Cruise for two along the Rhine, Main and Danube from Amsterdam to Budapest with Viking River Cruises.

Vote here before June 1st

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June Denihan University Calendar

June classes from Denihan University are now available for sign-up! Below is a calendar with all our classes to help make sure you don’t miss anything.

Classes are available for enrollment on MyHRPlace (  To request enrollment, click the My Company tab, Denihan University Classes, then select the class you wish to attend.

DU June 2016

Congratulations to Brooke and Patrick – again!

We have just received the good news that Brooke and Patrick have now been named FINALISTS for the EY (Ernst & Young) Entrepreneur of the Year Program 2016. You will recall that they were named semi-finalists a few weeks ago and have now progressed to the top of this prestigious list of successful entrepreneurs in the New York region.

The awards program recognizes entrepreneurs who demonstrate excellence and extraordinary success in such areas as innovation, financial performance and personal commitment to their businesses and communities. Award winners will be announced at a special gala event on June 22 in New York City.

Brooke and Patrick are in impressive company on the New York finalist list, sharing the honors with such businesses as Baked by Melissa, Lafayette 148 New York and Peloton.


Associate Recognition Celebration

Each month, Fifty NYC hosts a celebration highlighting one associate per department who received the highest number of I Care Cards. The top associates have a chance to spin the wheel for an additional prize.

The top associates for the month of April were

Gloria Brown, Guest Service Agent

Roberto Brito, Maintenance

Barbara Skorka , Housekeeping


Cheers to our favorite “Aviator”!

Posted on behalf of Suzan Toprak.
Farewell and all the BEST to our mentor, our  leader, friend and General Manager Alex Spektor.


Over the past two years at The Manhattan NYC, we have overcome challenges, celebrated success and set new standards all with your support and dedicated leadership.


‘We will miss you’ is an understatement. We wish you more success and happiness in your new journey!


Your TEAM at The Manhattan NYC!


Dia Qirreh – Earth Day Recognition

Congratulations to Dia Qirreh, Carlton Hotel, for her accomplishments in leading Earth Day for the Hotel Association of New York City Sustainability Committee! Dia organized and lead a committee that ran the Hotel Association of New York City booth at the Earth Day Festival in Union Square on April 17th. Her hard work and participation has been recognized by the Hotel Association and Carlton Hotel. Great job Dia!Congratulations Dia!

The James races for the Cure

The James Chicago Team and some family members participated in Chicago’s Race for the Cure early on Mother’s Day morning. A meaningful start to a beautiful day. At The James, the PC team gave out red roses to our female team members on this special day. Thank you!

Chicago Race for the Cure

Chicago Race for the Cure

Thank You Albona

On Wednesday April 27th, The Benjamin Team celebrated all that Albona does for us!

Your efficient ways. Your hard-working ways. Your dependable ways. Your professional ways. Your organized ways. The just-because-you’re-wonderful-you ways…

These are just some of the reasons why you deserve thanks for all you do throughout the year.



Brooke and Patrick Announced as NYC Semifinalists for the EY Entrepreneur of the Year Award

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We are thrilled to announce that Brooke and Patrick have been selected as New York semifinalists for the EY (part of Ernst & Young Global Limited) prestigious Entrepreneur of the Year award.

Celebrating its 30th year, the EY awards program recognizes entrepreneurs who demonstrate excellence and extraordinary success in such areas as innovation, financial performance and personal commitment to their businesses and communities.  Now in its 30th year, it recognizes business leaders in more than 145 cities and 60 countries around the world.

Brooke and Patrick were selected along with 30 other New York entrepreneurs by a group of independent judges from the largest pool of regional nominees in the program’s history. Award winners will be announced at a June 22 gala and will go on to be considered for the EY Entrepreneur of the Year national program, to be announced in November.

The nomination process included a professional endorsement by a top EY executive, followed with a detailed application and personal interview by four top representatives of EY.  The prestigious panel of judges, representing both former winners and top corporate executives from leading industries, looks at such areas as the company’s entrepreneurial journey, innovation, and its ‘people culture’.

Congratulations to Brooke and Patrick, and to all of our team members for contributing to this prestigious designation!


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