Archive of ‘The Surrey’ category

Virtuoso Travel Week 2019!

The annual Virtuoso Conference was attended this year in Las Vegas by Ellen Gerchick and Andrea Ambroze  on behalf of The Surrey. This was the largest ever with over 6500 travel advisors and suppliers globally. Together they completed over 285 one on one appointments, plus several lunches and receptions in one week. Another year for The Surrey partnering with the top industry professionals!

No matter where you come from or where in the world you travel;  “Lady Liberty” always welcomes you home….#travelenlightens 
Come visit NYC!!

The Surrey Manager Outing!

The Surrey Managers had a wonderful time yesterday during our paint event! It was held in a quaint spot called The Paint Place. We had the pleasure of painting banksy with a balloon while enjoying wine, cheese and charcuterie plates. A great time was had by all and we cannot wait for the next one!

Vote for The Surrey in Travel + Leisure’s World’s Best Awards

The Surrey is once again nominated to be the No. 1 City Hotel in the U.S. & NYC in Travel + Leisure’s World’s Best Awards! We’d like to claim this honor once again and to do it, WE NEED YOUR SUPPORT! It only takes two minutes to vote, and you’ll be entered to win a $10,000 dream trip for two!

It’s easy: just click this link to cast your vote and rate every category as excellent. We’re counting on you!

Thank you!

The Surrey Team

The Surrey’s Awesome Housekeeping Week!

The Surrey team kicked off Housekeeping Week with a delicious breakfast! We had the pleasure of enjoying West Indian food made by our very own Housekeeping Manager, Andrea Giddings. On Wednesday, everyone tried their luck in a raffle and many had the chance to win great prizes! Along with the raffle, we also gave al team members a cute little succulent to show our appreciation to them. They all enjoyed Thursday’s lunch of pizza and wings! We ended off the week with a wrap up breakfast and massages courtesy of our Spa Director, Desiree Miranda. A Thank you bag was handed to them upon departure. What an awesome week we all had!


1st Quarter Values Champion at The Surrey!

Everyone enjoyed some delicious NYC pizza along with some birthday cake to celebrate our 1st Quarter Values Champion and all April birthdays at The Surrey! Congratulations to Junior Rodriguez for winning the award! His dedication to his team and quick response to guests needs helps The Surrey continue to thrive. We are eager to find our next Quarter Values Champion!

Vote for The Surrey in Travel + Leisure’s World’s Best Awards

The Surrey is once again nominated to be the No. 1 City Hotel in the U.S. & NYC in Travel + Leisure’s World’s Best Awards! We’d like to claim this honor for the THIRD year in a row and to do it, WE NEED YOUR SUPPORT! It only takes two minutes to vote, and you’ll be entered to win a $10,000 dream trip for two!

It’s easy: just click this link to cast your vote and rate every category as excellent. We’re counting on you!

Thank you!
The Surrey Team


Happy Holidays from The Surrey Team!

Yesterday evening Surrey employees and the Executive Committee team enjoyed a lovely Italian holiday feast at Carmines. Good food in great company indeed!

Thank you to all for your hard work, dedication and making 2017 a great year. We look forward to an awesome, successful new year ahead!

The Surrey named the No. 3 Hotel in NYC by Condé Nast Traveler

The Surrey is honored to once again be recognized in the Condé  Nast Traveler Readers’ Choice Awards as the No. 3 hotel in NYC.

With sincere gratitude, we thank the entire Denihan team for the continued support and helping to make this achievement a reality. Please be sure to share this wonderful news with everyone you know!

This also comes right after we were named the No.1 City Hotel in the U.S. and NYC by Travel + Leisure. We look forward to continuing to offer our guests the very best.

Introducing Rooftop Jazz at The Surrey

The Surrey team is excited to announce we’ve partnered with Elasea and Sadiki of Acute Inflections to offer live jazz in our Private Roof Garden for the remainder of the summer. Every Thursday evening from 6-9pm guests of the hotel and members of our Patrons Club are invited to be serenaded while sipping cocktails and taking in the view.

The Surrey Team Celebrates

The team has been enjoying their latest accolade – being named the Best City Hotel in the US and NYC by Travel + Leisure with a full week of programming culminating with a beautiful cake gifted by the Executive Team. Last week the entire hotel team was invited to enjoy rooftop yoga, a visit from Mister Softee, a breakfast, a pizza lunch and a catered BBQ in our Penthouse. Everyone had a great time and it was a wonderful opportunity to step back, enjoy each other’s company and reflect on what a truly special team we have up here.

We’d like to once again thank the entire Denihan team for their votes, continued support and the incredibly generous gift.

The Surrey named #1 NYC Hotel and City Hotel in the U.S. by Travel + Leisure

The Surrey is honored to be named both the #1 NYC Hotel and #1 City Hotel in the U.S. by the readers of Travel + Leisure for the second year in a row.

With sincere gratitude, we thank the entire Denihan team for the continued support and helping to make this achievement a reality. Please share the news on your social media channels using the hashtags #privatelynewyork and #tlworldsbest.

To celebrate the two major wins, The Surrey has launched a celebratory promotion, An Infatuation Celebration to commemorate the hotel team’s gratitude for the support of its loyal guests. Guests who reserve this special will be treated to a variety of inclusions for an indulgent getaway: a welcome bottle of bubbly, passes to The Metropolitan Museum of Art for two, a celebratory amenity by Café Boulud, a Wellness Soak at Cornelia Spa, and cocktails for two on the picturesque Private Roof Garden or Bar Pleiades.


Splendors of Spring at The Surrey

The Surrey team kicked off the season by riding down Madison on our custom bicycles! The entire crew has been hard at work preparing for our warm weather guests and we look forward to offering them our Surrey bikes to explore all that the UES has to offer. Guests will have the option to borrow our bikes and helmets so that they can ride through the neighborhood or picnic in the park.

Cheers to Spring!

Congratulations to The Surrey!

The Surrey team is very excited to have the 2016 Denihan Hospitality Award displayed in the office. A few weeks ago in the Town Hall it was announced that The Surrey was being honored for their outstanding performance throughout Q4.

Good work all!

Vote for The Surrey in Travel + Leisure’s World’s Best Awards

The Surrey is once again nominated to be the #1 Hotel in NYC in Travel + Leisure’s World’s Best Awards! We’d like to claim this honor for the SECOND year in a row and to do it, WE NEED YOUR HELP! It only takes two minutes to vote, and you’ll be entered to win a $10,000 dream trip for two! You can vote as many times as you’d like – the more you vote, the more chances you have to win!

It’s easy: just click this link to cast your vote and rate every category as excellent. We’re counting on you!

Thank you!
The Surrey Team

The Surrey’s 2016 Holiday Party!

What better way to do a mannequin challenge than with a group of hard working associates and managers! The Surrey NYC team enjoyed their 2016 holiday bash yesterday in our exclusive Penthouse Suite. On behalf of Pedro, Brian and myself, we are looking forward to a great year ahead working together as a TEAM. Thank you for all you do on a daily basis and making Surrey #1.

Happy Holidays to all!

Posted on behalf of Suzan Toprak

Surrey video from Kelly Amandor on Vimeo.


Corporate and Entertainment Round Table

IMG_3265Surrey 7

Jon, Maria, Gary, with the help of Pedro, Anubha and the Surrey Team hosted our Annual Event for some of Denihan’s top clients at The Surrey.  Clients included the travel managers / CEOs from JP Morgan, Viacom, World Travel Inc, CBS, Ralph Lauren, BOA, Jefferies, McKinsey and AIG to name a few…  The caliber and level of attendees was a true testament to the relationship our teams have built. Special shout out to Carl, Simon and Steve for stellar presentations and engaging with our clients. Selling we are a family business and having family present at these type of events is one way we differentiate ourselves from our competition.   The bar, rooftop, art tour, presidential suite and a private dinner at Cafe Boulud made for a memorable night!

Great Job Team!

TeamHard work


Limitless at The Surrey

The Surrey is excited to share a clip from the hit CBS show, Limitless, which was filmed on property last month. The episode prominently depicts The Surrey’s lobby as well as the Presidential Suite. Thank you to the entire Surrey team for making this huge undertaking a success!

Check out the video here:

The Benjamin & Surrey at the New York City Hotel Excellence Awards

What a great time Monday night at Cipriani to celebrate the 2015 Silver Plume Awards! So proud of our General Manager Steve Sasso and Chef Concierge Anya Orlanska on their nominations and thrilled to share The Benjamin and Surrey went home with Hotel Excellence Awards, “Best Business Experience” and the “Best Overall Experience” for The Benjamin and Best Concierge Service for The Surrey.


Chef Concierge of the Year: Anya Orlanska: The Benjamin

Best Supporting Manager: Steve Sasso: The Benjamin

Hotel Experience Awards:

Best Concierge Service: The Surrey

Best Business Service: The Benjamin

Best Overall Experience: The Benjamin

Michael Cerrato Concierge at The Surrey was also recognized and appointed the Vice President and Announcer of the New York City Association of Hotel Concierges.





The Surrey’s Iced Coffee & Iced Tea Stand

What better way to cool down during this unbearable heat wave than with an ice cold coffee or iced tea! On Thursday August 20th, 2015, The Surrey set up a delicious assortment of Dunkin Donuts Iced Coffee and Iced Tea for all team members to enjoy. The afternoon was filled with lots of smiling and laughter as everyone enjoyed each other’s company and conversation.flyer

The Surrey’s Guess Who’s Baby Picture Day

On July 28th, 2015, team members from The Surrey participated in a Guess Who’s Baby Picture Contest! Baby pictures were submitted and everyone tried their hardest to decipher which adorable baby face belonged to which colleague. Luis Febus, our Director of Outlets, won with a score of 100%! As a prize he received a gift basket containing assorted artisan chocolates, cheeses, and salamis. He was kind enough to share these treats with everyone in the office.better collage

Winning Team at The Surrey- 2014 Hotel Excellence Awards



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On Monday evening the 2014 Hotel Excellence Awards (HEA) program was held at Cipriani Wall Street and hosted by Where® IN New York—in cooperation with the Hotel Association of New York City, Inc. and the New York City Association of Hotel Concierges. The HEA program recognizes the qualities and characteristics that define superior service and achievement in New York City’s hospitality industry. The Surrey was the recipient of both the Best Room Amenities and Best Overall Hotel Experience award for hotels with fewer than 500 guest rooms. More than 500 of the Hospitality Industry’s finest were in attendance to share in this memorable event.

A Thanksgiving Message from Brooke and Patrick


With Thanksgiving fast approaching, we reflect upon friends, family and associates for whom we are the most grateful.  It is in the spirit of ‘family’ that we send all of you our thanks.

Know that we are reminded not just this time of year, but every single day that it is all of you who provide the magic that makes Denihan a special company.

Thank you for collaborating daily on balancing the needs of our guests with the many other necessary elements that make us successful.   You create the ‘art’ in the ‘Art of Hospitality’.

We wish you and yours a Happy Thanksgiving, and hope that you enjoy meaningful time with family,  friends and significant others this week.  Have a great holiday, and thank you for being part of our family.

With warm wishes,
Brooke and Patrick

DNA helps Denihan Associates get in the 4th of July spirit!

This year again, with the help of Denihan Network Advocates, Denihan associates got in the celebratory spirit with delivered goody bags filled with U.S. flag pins and patriotic themed sweet treats including I<3 USA lollipops, cotton candy and patriotic striped mints. As you can see, everyone loved the treats and proudly displayed their patriotic pride with the flags.

In order to make this event a huge hit, a lot of people came together to make it happen – a few of them deserving very special thanks: Matt Norman-thank you, thank you for such seamless support and making this possible; Cindy Johnson-as always, she just makes things happen J; Jackie Elbaidouri-my go-to lady with her creative ideas and get-it-done spirit; and of course, Chrissy Denihan-for endlessly supporting DNA and all of our efforts! Thank you to our entire DNA team and property HRD’s who continually volunteer their time and efforts to keep our prized Denihan culture alive!

DNA-Fourth of July


A sweet start to a week-long HotSOS Training

A sweet start to a week-long HotSOS Training

Monday, 8/26, was the first day of an intense five-day HotSOS training program for many department heads across the Denihan portfolio at the Corporate office. While learning about data configuration, database set up, reports modules, and responder devices sounds interesting (and it is); it somehow seemed like the first day of school for many of us-having to absorb a lot of information and quickly! But during our lunch break, Rene Roman, Director of Rooms at the Surrey Hotel really lightened the mood in the Learning Center by surprising Jordan Howell, Assistant Director of Front Office Operation at the Surrey Hotel as well, with a fresh cheesecake for HIS BIRTHDAY! Yes, it was Jordan’s birthday and he was attending HotSOS training. One would say that’s dedication-but what’s even more, the next day, Jordan was in class bright and early – way before 9am! Now that’s true dedication! And thanks to Rene for the cheesecake – as you can see we all enjoyed a slice-and continued on with our studies!
And once again – Wishing Jordan a Very Happy Birthday!

Without Passion, There’s No Innovation

Wright Brothers

When Wilbur and Orville Wright first wrote the Smithsonian Institute in 1899 to request information about aeronautics, they were not the Wright brothers yet. They were simply two brothers who owned a bicycle shop in Dayton, Ohio. They built and sold bikes for a living, but Wilbur was not satisfied with that. With his brother and business partner, Orville, he began working on another interest of theirs: flight.

I know some of you heard me tell this story at a recent town hall meeting, but the Wright Brothers have always fascinated me. Their passion inspires me.

They had heavy competition for the skies above. Their competitors had more formal education and experience, more money and resources. But it didn’t matter.

The Wright Brothers’ passion won out. It propelled them to be more knowledgeable, practiced and accomplished. On Dec. 17, 1903 at Kitty Hawk, N.C., the Wright brothers were the first to successfully pilot a flight.

WB plane

I believe we at Denihan have a lot in common with the Wright Brothers. We have competitors who are bigger, competitors who have more resources and competitors with more money. But none of that matters. They don’t have our passion. They don’t care as much as we do, about our jobs, about taking care of our guests and going above and beyond at every guest touch point.

I see and hear examples of your passion and caring almost every day. Even on this site, I read about David Perry, who raced to Penn Station to deliver a briefcase to a frantic and forgetful guest. I read about Krys Krol, a bellman at Affinia Gardens, who thoughtfully ordered pizzas for his front office management team. Or Simone Merchant, a front desk manager at Affinia Dumont, who created on her own a signature Berry Mojito Mocktail to serve during Wine Hour. And there was the staff at The Benjamin, who recently provided the “very bestest  birthday” to a lucky seven-year-old girl. Those are the actions of people who clearly love their jobs.

They should be an inspiration to all of us. We’ve talked a lot about innovation in June, but without passion, there’s no innovating. The Wright Brothers are great examples. Their passion led them to new heights, and so can ours.

“Special Delivery”

Denihan Security Officer David Perry

A Surrey guest informed the hotel that he had left behind his briefcase in the restaurant.

S/O Perry found the briefcase and quickly called the guest to notify him.

The guest was frantic as he was at Penn Station waiting to board a train!

Officer Perry acted quickly…he departed the Surrey with the briefcase and proceeded to deliver it to the guest at PENN STATION.

Many thanks to David Perry for going above and beyond.

His actions are truly commendable and will leave a lasting impression on the guest.

This is a perfect example of “DELIVERING” service!

Thank you David!

The Great Outdoors


I know this past weekend was not the official start to summer, but when the sun finally came out on Memorial Day, it sure felt like it. As I was dragging my grill out and getting my outdoor furniture ready for the new season, I was thinking about how enjoyable it is spending time outdoors with family and friends. It reminded me of what we do at Denihan Hospitality, and how fortunate we have made a business out of it.


We’ve taken the simple joy of a backyard barbecue, of sipping cool drinks on a hot day with close friends and family, and brought it to our amazing restaurants and bars in Chicago, New York, Washington D.C. and South Beach.

From the patio at Art and Soul at The Liaison in Washington D.C. to the breathtaking views from the Rooftop Garden at The Surrey in New York, we provide the perfect backdrop for guests to share food, drinks and fun. We’ve partnered with some of the world’s most decorated chefs and innovative nightclub operators to help change the perception of the hotel restaurant and bar, from boring and plain to innovative and iconic. Our outdoor venues are a prime example.

Art and Soul- Patio 3

We could not have done it without Sims Foster, our vice president of restaurants & bars, who has brought a whole new dimension to our Art of Hospitality. He has helped Denihan build out an impressive restaurant and bar platform that will fuel future expansion.

Surrey Rooftop

I hope everyone was able to enjoy Memorial Day weekend and share some time outside with friends and family. I’m sure our guests did, thanks to Sims, his incredible team and all of you working to make it happen.


Adventures in Saudi Arabia

By Lisa Zandee

Recently, Shan Kanagasingham, GM at The Surrey, went on a new business sales development trip to Saudi Arabia. Shan had extremely productive travels meeting many key players and sharing The Surrey story and message abroad. As Shan says… “the real work starts with the follow-up to make sure the VIP business comes rolling in.” Below is a pic of Shan in an abaya, which is required by law of all women to wear in the Kingdom of Saudi Arabia.


Welcome back home Shan. Hope you’re enjoying you’re American “casual” wardrobe!

Teamwork from the start – The Surrey

Teamwork from the start - The Surrey

Three new team-members of The Surrey started on 5/20/13 and are already making a great impression on Denihan’s training team.

Featured from bottom left to right, Jordan Howell (Assistant Director of Front Office), Elaine Morena (Director of Sales and Marketing) and Susan Long (Office Manager) won orientations Jeapordy game by a landslide.

Go team Surrey!!!!