Archive of ‘Affinia Hotel Collection’ category
Congratulations to all the winners at the Gardens!
Revenue Game Changer – Anne Marie Lachmeyer
Behind the scenes game changer – Nadia Rodriguez
Customer Hero – Kris Krol
Team Player – Elvira Kim
Train the Trainer – Elvira Kim
MVP – Nigel Bradshaw
“Love is the silent saying and saying of a single name.” ~Mignon McLaughlin, The Neurotic’s Notebook, 1960.
Every year Boutique Design Magazine in conjunction with BDNY (Boutique Design New York) holds The Gold Key Awards for Excellence in Hospitality Design. It is the industry’s oldest and most prestigious awards program, and this past November Gardens Suites Hotel was a finalist in The Best Room Midscale Category. As always it is so nice to be nominated and be a finalist in the industry’s most prestigious awards ceremony.
Next Up The Shelburne….
The Gardens team enjoyed a delicious Italian lunch to celebrate Christmas and all upcoming holidays! We also raffled off many great prizes including gift cards, hotel stays, a TV and many more. Everyone was happy and appreciated having one last family meal before the new year!
Potlucks are literally the best. No one has to do too much, no one has to do it all. The Gardens enjoyed their Thanksgiving Potluck this Tuesday, with an assortment of so many delicious foods.
We celebrated our 3rd Quarter Values Champion at the Gardens with a delcious sandwich spread and desserts. The winner this quarter was Charles Boakye Yiadom! Charles is pleasant to work with and always has a big smile on his face, whether it is during interactions with guest or simply sitting in the cafeteria amongst coworkers. He is a great team player and truly deserved the honor of Values Champion!
The Gardens hotel enjoyed a great Housekeeping Week! They started the week with their favorite Donuts and Coffee, the following day that had a delicious spread of Mediterranean Cuisine. On Wednesday they all enjoyed a do it yourself Sundae bar. Sparkling water Thursday was a nice way to cool down the humidity of the week. We ended all festivities with a hearty breakfast of champs for our Team! They all received a Thank you bag and a water bottle as well! Thanks for the support Gardens housekeeping team!
The Gardens was featured on a CNN segment: Better food & more options where culinary professionals share different ways some hotels are improving the quality of foods for their guests. The segment was filmed with Gardens partner Meisterdish, which offers an easy way to prepare a gourmet meal in 10 minutes with Fresh ingredients while on the road. The CNN segment is played in a loop at Major NYC airports.
Check out the link below!
The Gardens team celebrated the completion of the renovation project with a fiesta! Big thank you to the entire team for keeping spirits high and taking wonderful care of our guests throughout it all.
After completing our elevator modernization project, the Fifty management team refreshed our employee entrance to welcome our Fifty NYC superstars. The team had a blast walking the red carpet, taking photos, and enjoying a nice welcome breakfast.
We celebrated our 1st Quarter Values Champion along with our April birthdays in one of the spacious penthouse suites the Gardens has to offer. Congratulations to Sal Khalil for winning the honor! Without associates like you going above and beyond for our guests as well as greeting and assisting guests as soon as they walk through our door the Gardens wouldn’t be the warm and friendly place many have come to enjoy! Also, a happy birthday to everyone that celebrates in April!
It’s official! Gardens’ new suites finally made their debut this month. And with that, we hosted an Open House for our corporate, Hospital, Fit, and Consortia clients to get a feel for the new design. At the event we had food catered by Grace’s Market, Wine, Beer, and Prosecco to sip, florals in each of the four show rooms from our new hotel partner Ode a la ROSE, a live cooking demo by another partner, MiesterDish, and fun giveaways like one night stays, gift certificates for each of our partners including a Fishs Eddy dish set, and more!
The new suites, especially the 180-degree powered recliners, were well received. We’re pleased to announce that there was positive feedback, excitement and a nice time had by all.
Thank you to all those who could make this event possible on property and at corporate!
Gardens NYC was feeling lucky during the week leading up to St. Patrick’s Day. We decorated the our lobby with four leaf clovers, leprechaun hats and caldrons filled with chocolate gold coins to get our guests excited and feeling just as lucky as we are.
To make this an extra fun event, we changed up our social sips where guests could enjoyed beer bread, St. Patty’s Day themed cupcakes, Guinness and a special contest to liven up our guests and lobby space. With that, we’re excited to announce the winners of our #StPatricksDay Week giveaway at Gardens NYC. One lucky family found the leprechaun’s hidden treasure and won a $50 AmEx card to spend during their stay in NYC. It’s the little things that surprise and wow our guests. 🙂
And, with the help of James La Russo posting on @AffiniaHotels Instagram story, our social sips saw a little more action than we would typically see! Thanks, James! Let’s keep them coming! Wine Wednesday, anyone?
Gardens NYC’s first photo shoot of the newly redesigned suites was a success this week. Thank you to all involved for their efforts! We cannot wait to see and share the final shots, here is a sneak peak…
The Contact Center enjoyed customized personal pizzas and time off of the phones as a thank you from Gardens NYC for booking over $400K in revenue for the month of November! What better representation of NYC than pizza from a fire truck, happy they enjoyed!
Thank you to all at the Corporate Office for attending the #GardensGetsRefreshed wine hour on Thursday, February 15th. The time was spent chatting about the project and for the team to share in the excitement of the new product coming on line so very soon!
Chocolates and donuts were enjoyed by the Gardens team for Valentine’s Day!
Socials Sips at the Fifty NYC for Valentine’s Day was anything buy ordinary! The team celebrated with a Special Valentine’s Day Social Sips where the guests enjoyed sipping wine with delicious treats from Baked by Melissa, shared smiles, and enjoyed the atmosphere as love was in the air.
Happy Valentine’s Day from Fifty NYC!
We hosted an open house in our model rooms for the staff to kick off the renovation! We enjoyed sweet treats and sweet drinks along with testing out the new furniture first hand!
The teams at Gardens NYC and Shelburne NYC teamed up to host a fun holiday party! There was lots of delicious food and many prizes to go around! Pictured are some of the winners of the raffle. A special thank you to those that came to celebrate and General Managers Julie Torres (Gardens) and Jenn Baldwin (Shelburne) for making it all come together!
Full Time Concierge
Joseph Colon – Gardens NYC
Gina Bianco – The Benjamin
Full Time Door Person
Michael Sicinski – Gardens NYC
Rome Jefferson – Fifty NYC
Greg Rieke – Surrey Hotel
Miguel Ureta – The James New York – NoMad
Jimmy Healy – The James New York – Soho
Angelo Roa – The Benjamin
Full Time Hourly with Guest Contact
Frank Boateng – Gardens NYC
Kristy Rosado – Fifty NYC
Michelle Manon – Shelburne NYC
Yuko Urakami – Surry Hotel
Philip Huie– The James New York – NoMad
Brian Morr – The James New York – Soho
Stephanie Arscott – The Benjamin
Full Time Hourly without Guest Contact
Henry Cabrera – Gardens NYC
Vladimir Shteynberg – Fifty NYC
Yevsey Katsnelson – Shelburne NYC
Festus Walker– The James New York – NoMad
Brian Stanton – The James New York – Soho
Abu Shardow – The Benjamin
Full Time Room Attendant
Teresa Kardaszewska – Gardens NYC
Khamawattie Prashad – Fifty NYC
Visa Nitu – Shelburne NYC
Rosa Corona – Surrey Hotel
Mireille Joseph– The James New York – NoMad
Celia Garcia – The James New York – Soho
Martha Felipe – The Benjamin
Managerial below GM
Elvira Kim – Gardens NYC
Angela Castro – Fifty NYC
Didier Ambroise – Shelburne NYC
Emmanuel Asa-Ntow – The James New York – NoMad
Elmo Wells – – The James New York – Soho
Slavka Kmec – The Benjamin
The Fifty team celebrated National Customer Service Week with the front of the house team this week. Our Guest Service Agents, Front Desk Managers, Bell, and Security team had a chance to enjoy yummy breakfasts treats, relaxing massages and a lunch at a nearby restaurant.
Gardens NYC sent a thank you to the contact center for booking $340K in July, looks like they had a blast!
The Gardens NYC Management team took a moment out of the afternoon to enjoy the beautiful weather on one of our outdoor spaces for some craft therapy. Thanks to the team for a great summer and showing our creativity!
On behalf of Julie Torres
The Shelburne NYC and James New York – NoMad teamed up for their summer outing! Both teams headed to Forest Lodge in N.J. for a full day of fun in the sun and a friendly hotel vs. hotel volleyball game was the highlight of the day! The weather was perfect and both hotels enjoyed this fun event!
The Shelburne team was excited to celebrate Purnima, Tiwari accomplishments for Drake Beil.
For the Month of July she was the leader in paid upgrades which resulted in the Shelburne Hotel surpassing there goals by $1000.00 and year over year increase of 100%
Purnima a.k.a is now known as Money-Maker-Purnima
The corporate team also came by and celebrated Purnima with the operation team.
Thank You to Eleni and Chris Horn
FIFTY NYC’s Executive Team recognized its operations management team with a nice toast and some delectable sweets! This was to express their gratitude and appreciation for the team’s hard work, dedication and commitment to the hotel on a daily basis especially during the recent Goldman Sachs check-in earlier this month. THANK YOU and cheers to Angela Castro, Bennie Brito, Carmel O’Connor, Cristina Trusu, Franz Jackson, Maxine Newby, Ruth Pino and Veronica Morales! 🙂
The team celebrated Ice water day with flavored water to keep cool and hydrated in this summer heat!
The FIFTY NYC team had their annual Summer Outing at the Bierhaus NYC restaurant on Wednesday, July 12th. It was an afternoon of fun, delicious German food, raffles and lots of prizes won by team members! Thank you to the Executive Team for planning and organizing an event that was enjoyed by everyone. 🙂
Today is the day that the Dumont NYC begins the next chapter in its history. With mixed emotions, it leaves the Denihan Collection of hotels after 31 years. The hotel was built from the ground up by the Denihan family and opened its doors in 1986 as The Dumont Plaza. It was built on the site of our aunt and uncle’s camera store – Dumont Camera – that operated as a family business in the 1940 – 1950’s.
Thirty-one years is a long period of time for one company to own or manage a hotel – longer than many of our competitors have been in business. So, it is with a heavy heart but an enormous amount of pride that we bid farewell to our Dumont NYC team.
Many of you, as well as innumerable former Dumont NYC associates, honed your Art of Hospitality skills from the ground up at this hotel. The Dumont has not only served as a valuable training ground, but over the years created a tight-knit family of people whose lives were touched by their experiences there and relationships built. Success at the Dumont NYC involved tireless teams working collaboratively to care for our guests. That is why our TripAdvisor scores have consistently remained in the top 100 and guests have commented on the friendly and can do attitude of the staff. We are both proud and humbled to consider ourselves part of this group.
Thank you to all who have served at Dumont NYC. While bittersweet, we will always have many wonderful memories.
With sincere thanks,
Brooke and Patrick
George Drepaul – 31 Years
It is with a grateful and sad heart that we bid farewell to George Drepaul. After 31 years of service with Denihan, George will be moving on to a new chapter in his life once the Dumont NYC closes. George has had the unique distinction of working at 6 of our hotels and being a GM at 4 of them in addition to serving a stint in Corporate HR.
George began his career with Denihan in April 1986 as a night auditor at a hotel we once owned and managed – Lyden House. He quickly moved on to other operational positions in the front office at that hotel and the Gardens NYC. For a period of time, he was AGM of our largest property, Manhattan NYC, where George would say he got his PhD in hotel operations! His leadership, eye for detail and bottom line focus served him well during his GM tenure at the Eastgate Tower, Lyden House, Shelburne NYC and now Dumont NYC in its final stages as a hotel.
We could always count on George to have the best interest of the company in mind. His loyalty, commitment and integrity are values this company was built on and lived by George every day. We are much appreciative and grateful to him. These values should be an inspiration to all of us. It is what has allowed us to thrive as a family business for over 50 years. It will continue to be the foundation for our success into the future.
For those of you who know George, you know that he is a private person and did not want the attention of a public farewell. We respect that but also did not want to miss the opportunity to recognize him for all he has done for us and demonstrate the impact he has had on others.
Following are a few stories that people wanted to share about George. We hope you will enjoy them.
In the meantime – thank you George from the bottom of our hearts for all you have done to make Denihan the company that it is today.
Brooke and Patrick
A FEW STORIES ABOUT GEORGE …
One of my favorite stories was when George was the Assistant GM at the Manhattan. The GM at the time, Mark Hurewitz, George, and I were discussing something. George got called out or beeped and he left the office. Mark and I were still meeting when George walked back in. He waited while we finished talking and then in his calm, normally quiet voice said, “The bank downstairs was just robbed.” Mark jumped up! George was very matter of fact in times of crisis. – Steve Alfieri
I remember a time years ago I went over to the Eastgate for a meeting and I found George in the Lobby handling an issue with the Fire Command Station. He was acting as FSD and Chief Engineer. I asked him what was going on and he nonchalantly detailed how he was correcting the issue. He had also just come from the boiler room where he had worked to get one of the boilers back up. George’s hands on style and mechanical ability is always inspiring. – Brian Gehlich
One of the things that impressed me the most about George was the way he was with numbers. It was like having a human calculator as a GM. He might forget something about where items were or someone’s birthday but if we were 2 cents over or short he knew exactly where they were! – Belfor Gutierrez
George was my HR Screener in 2001 and sent me to The Dumont and The Shelburne to interview. I started at The Dumont and thank George for bringing me into Denihan. George is a strong leader and a man with great family values. His contribution and commitment to the organization was something to be respected and admired. – Joe Rauer
I met George about 21 years ago when I started in the company. Since, I had the pleasure of working with him at the Manhattan, Shelburne, Dumont and even Human Resources when he had a brief role in Employment on 10th Avenue. I have so many memories and shared a lot of laughs with George, but if I really think about one memory that stands out, it was at the Southgate Tower (Manhattan NYC). I was about 17 years old and it was my first day working as an intern that summer. I was stationed at the Southgate Tower and George was the AGM. He invited me to attend the morning stand up meeting with the team. At the Southgate, there was a Bank located on the lower level entrance that was leased out. During stand up, the bank was robbed and the alarms went off. George immediately reacted and grabbed his suit jacket and ran to the lobby and bank. I remember thinking why would he grab his suit jacket to put on before running to the lobby in an emergency situation. Throughout the years working with George, I frequently think of this memory, and realized he grabbed his jacket because that is his level of Professionalism. Professionalism defines George and is a quality he carries that has influenced countless associates and team members throughout the years at Denihan. As an associate that met George 21 years ago, I can personally say he has influenced me and played a very significant role in my career with Denihan and I will truly miss working with him. – Reginia Yorio
George to me was one of the best business partners that you could rely on to stand tall with you. – Eleanor Carter
In September, 1992, I had just graduated college with a degree in Hospitality Management and was heading to East 64th Street for my first real “interview”. I remember how nervous I was as I really didn’t know what to expect. I walked in to the Lyden Gardens Hotel a total wreck and approached the Front Desk requesting to speak to the Director of Front Office who I was scheduled to meet with to discuss a potential GSA position. I took a seat and was then approached by a smiling, friendly young man who introduced himself to me as George Drepaul. Little did I realize at the time how important this person would be to me throughout my career at Denihan. George did eventually hire me for that GSA position even though I am sure he saw how nervous and inexperienced I was in our interview. However, that nervousness faded once I started working at the Gardens as George put me at ease very quickly and he patiently showed me “the ropes”. I was only 21 at the time but recognized at that young age how lucky I was to work with such a generous, caring and professional Manager. George was a coach, mentor and sometimes “big brother” to me during our time working together and I sincerely appreciate all the guidance and support he has provided to me even after our time together at the Gardens. I wish George every success as he embarks on this new chapter in his career and I am forever grateful for the opportunity to work with and learn from such an amazing hospitality professional. – Jennifer Baldwin
Working with George has been one of the most rewarding experiences for me at Denihan. He’s always been razor focused on results and driven by his passion for the hospitality business and the bottom line. The best part: George built collaborative teams which he always kept up-to-date on the latest celebrity news and current events! – Tim Devlin
It’s been a pleasure working with George over the last few years. He is very passionate and a great person to work for. He will be missed! – Anne Maire Lachmeyer
He is a great mentor, always encouraging and challenging me at the same time, since our tenure started back at The Eastgate. I will miss how George would start RevMax with the latest celebrity gossip as an icebreaker. I will cherish all the great memories we have. – Joyce Rosario
On her thirtieth year with Denihan, our very own Gloria Brown continues to deliver outstanding and personalized service to our guests. She makes first-time guests feel welcomed and at home at FIFTY NYC that they make it a point to stop by at the Front Desk before they leave just to thank her. And, over the years, she has developed special connections with a lot of our guests that has now made them frequent guests of FIFTY NYC!
Thank you, Gloria for your loyalty and for taking care of our guests. You are a true asset to the team! 🙂
The FIFTY NYC team is proud to share this wonderful guest review:
***A big THANK YOU to our Bell/Door staff who consistently provide exemplary service for our guests! We are truly proud to have you on the team!***
Dear Mr. Gehlich,
We stayed from April 18th to April 28th in your hotel for the second time after 2013 and I would like to take a minute to let you know about our impressions.
I really have to congratulate you for your outstanding doormen. All of them were unbelievably polite and they somehow were able to make this stay even more unforgettable to us. I would love to make it more concrete, but unfortunately I only know one name which is Rome. To be honest, you can be proud to have such an employee for welcoming your guests. “Welcome home!” is what he always said when we returned from an exhausting walk through the city and so we always felt like home when we came back. There are three other gentlemen I would like to mention, but I only can describe them. One is a really nice guy from Togo and is shown on the attached picture together with my wife and Rome. And there is a nice man who took care of our luggage upon departure, he is a little bit older, not very tall and he lives for 40 years in NYC. (That is what he told us, and I hope you can identify him….) And last but not least, the doorman who is a Fan of Real Madrid (soccer), and I think his name sounded a little bit Spanish (but to be honest, I am not sure). All these gentlemen really enhanced our stay.
Please be so kind and forward our cordially greetings and thanks to all mentioned colleagues.
Best regards from Germany.
Hanno & Antje Jäger-Hegglin
The FIFTY NYC team celebrated Cinco de Mayo in the festively decorated employee cafeteria where they enjoyed some snacks and each other’s company. It was an afternoon of fun for all!
Shelburne NYC team~ it takes a village to make it all happen and we’re very proud of ours!
We celebrated our amazing Coyle Shop score of 89.4% YAY!!!!! In addition we had a very successful start to our mattress delivery/change project.
Keep up the great work everyone!
Celebrating Values Champion Jean Benjamin (Bell/Door), Bdays and National Jelly Bean Day!!!! 🙂
A mother (with her three sons) from Israel who recently stayed at FIFTY NYC sent Gloria this picture thanking her for her hospitality and most of all, for accommodating her requests during their stay. She also stated they had such a great stay that she and her sons will definitely return to FIFTY NYC the next time they visit New York.
Thank you Gloria for taking care of these guests and ensuring they had the most comfortable stay. Keep up the great work! 🙂
FIFTY NYC and Indaba Wines hosted a special complimentary wine tasting at The Den on Thursday evening, April 6th, from 5pm until 6:30pm. Our guests enjoyed an array of red and white wines from the Cape Floral Kingdom of South Africa with some cheese and crackers and slices of fruits. Guests were offered exclusive deals and special offers by Indaba Wines.
After 30 years Alina has decided it’s time to enjoy retirement go fishin’ (her favorite pastime) ! Though we will miss her sweet smile and positive outlook on life, we couldn’t be happier for her.
Thank you for your years of loyalty and service 🙂
Shelburne NYC team enjoyed a little social time celebrating March Birthdays and Values Champion (Tomasz Muzyk House Attendant)!
Gardens NYC celebrated Mardi Gras and February Birthdays with traditional Kings Cake and what are the odds that Anna J got the good luck baby again this year, along with Henry!
Happy Mardi Gras!!!
The Shelburne NYC team enjoyed a Heartfelt Get Together, celebrating friends, family, birthdays and each other!
Thank you Anddy and Krisitna for putting together such a SWEET event 🙂
Our guests enjoyed the Super Bowl edition of Wine Hour in the football theme decorated Club Room last Sunday no matter which team they were rooting for to win. The upgraded snacks were appreciated while they sipped their Cabernet and Sauvignon Blanc and watching the game on TV.
Austin and Cam from Nashville, Tennessee had the surprise of their lives when their parents decided to take them on a birthday trip to New York City. To top it off, they were greeted by Gloria at the Front Desk with a birthday hug and their favorite cupcakes with sprinkles on top! Thank you, Gloria for making Austin and Cam’s birthdays extra special. 🙂
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